Return & Exchange Policy
We want you to feel confident when shopping for your newborn. If you need to return or exchange your Newborn Starter Set, please review the policy below.
Return & Exchange Eligibility
A return or exchange may be requested if the starter set is:
- Unused and unwashed
- In its original condition
- Free from stains, damage, or signs of use
- Returned with the original packaging and tags, where applicable
For hygiene reasons, products that have been worn, washed, stained, damaged, or altered cannot be accepted for return or exchange.
Size & Color Exchange
If you receive your starter set and need a different size or color, you may request an exchange, subject to availability. If your requested size or color is unavailable, our support team will contact you to discuss the available options.
Returns for Wrong or Damaged Orders
If you receive:
- A wrong product
- The wrong color
- A damaged or defective product
please contact us as soon as possible so we can assist you.
Return & Refund Process
To request a return, refund, or exchange, please contact our support team on WhatsApp before sending the product back.
Once your request is approved, we will provide you with the return instructions and address.
After we receive the returned parcel, our team will inspect the starter set to confirm that it meets our return conditions.
If the return is approved, your refund will be processed within 2 business days after the returned parcel has been received and inspected.
Return Shipping
Return shipping charges are the customer’s responsibility, unless the return is due to an error on our part or the product was received damaged or defective.
Please pack the starter set securely when returning it. We are not responsible for damage that occurs during return shipping due to inadequate packaging.
How to Request a Return or Exchange
To request a return or exchange, please contact us on WhatsApp and provide:
- Order number
- Product name
- Reason for the return or exchange
- Clear photos or a video of the product, if requested by our support team
WhatsApp: +92 309 6416265
Important Note
Please do not send any product back without contacting our support team first and receiving return instructions.
All returns and exchanges are subject to inspection and approval based on the conditions outlined above.
We’re here to make your shopping experience as simple and convenient as possible.