Returns & Exchanges

We want you to feel confident when shopping for your newborn. If there is an issue with your order, our team is here to help with a simple return or exchange process.

Return Eligibility

A return or exchange may be requested if the product is:

• Unused and unwashed
• In its original condition
• Returned with the original packaging, tags, and accessories
• Free from stains, damage, or signs of use

For hygiene reasons, products that have been worn, washed, damaged, or altered cannot be accepted for return or exchange.

Size & Color Exchange

If you need a different size or color, you can request an exchange, subject to availability.

If your preferred size or color is unavailable, our support team will contact you to discuss the available options.

Return & Refund Process

To request a return or refund, please contact our support team before sending the product back.

Once your return request is approved, you will need to send the product to our designated return address.

After we receive the parcel, our team will inspect the product to make sure it is unused, unwashed, and in its original condition.

Once the return is approved, your refund will be processed within 2 business days after the returned parcel has been received and inspected.

Return Shipping

Return shipping charges are the customer’s responsibility unless the issue was caused by NewbornStarterSet.pk.

If you received:

• The wrong product
• The wrong size or color
• A damaged or defective product

please contact us as soon as possible so our team can assist you.

Please make sure the product is packed securely when returning it. NewbornStarterSet.pk is not responsible for damage that occurs during return shipping due to inadequate packaging.

Non-Returnable Products

For hygiene and safety reasons, products cannot be returned or exchanged if they have been used, washed, stained, damaged, or are no longer in their original condition.

Products that have been worn by a baby or washed after delivery will not be eligible for return or exchange.

How to Request a Return or Exchange

To request a return or exchange, please contact us on WhatsApp and provide:

• Your order number
• Product name
• Reason for the return or exchange
• Clear pictures or a video of the product, if requested by our team

Contact us on WhatsApp:

Important Note

Please do not send any product back without contacting our support team first and receiving return instructions.

All returns and exchanges are subject to inspection and approval based on the conditions outlined above.

We are always happy to help make your shopping experience as easy as possible.